Cancel or change my subscription
How to cancel or change your subscription, and the terms that apply: one-year commitment, one month's notice before the anniversary date, and no refund.
This article explains how to cancel your Melba subscription, how to change it (switch module, downgrade) and the terms that apply. The rules below restate our Terms & Conditions and the pricing page, which prevail.
How to cancel your subscription
To cancel, send your cancellation request through the chat or the contact form, at least one month before your subscription's anniversary date.
- Cancellation takes effect on the anniversary date.
- The subscription remains due until that date.
- Without a request received within that notice period, the subscription renews automatically for the same duration.
Commitment period and renewal
The initial subscription term is 1 year for every subscription, whatever the billing frequency (Terms, article 3.3).
This is the point that most often causes confusion: quarterly billing is not a quarterly commitment. You pay in four instalments, but you are committed for twelve months. Annual billing carries the same commitment period, with the discount shown on the pricing page.
At the end of the term the subscription is tacitly renewed for the same duration as the initial subscription, from the anniversary date, unless a cancellation request is received one month before that date.
Refunds
There is no refund. The Terms are explicit on this point (article 4.2):
- Any subscription to paid Services is irrevocable.
- Sums paid are non-refundable and not subject to set-off.
- You do not have a right of withdrawal, as the subscription is made in a professional capacity and within the scope of your main business activity.
This applies whatever the date of the request within the period, and whatever the billing frequency chosen.
Credits follow the same rule: once purchased or granted they are never refundable, nor convertible into cash, nor transferable — including on cancellation, unsubscription, or for credits left unused at expiry.
This is exactly why the trial is free and requires no credit card: it is the moment intended for evaluating the tool with no commitment. If you are unsure about the scope to subscribe to, talk to us before subscribing rather than after.
Change your subscription (switch module, downgrade)
You can adjust your subscription — for example switch a module back to the Simple plan or remove an option. Tell us in the chat which modules you want to keep: the change is scheduled for the next period, and does not adjust the period in progress.
Note: above 500 recipes, the Recipes & Sales Pro module is required — so this module cannot be switched back to Simple beyond that volume.